Please allow 1 to 3 business days for online orders to process and ship. We aim to ship orders quickly and efficiently, but please keep in mind that we are small business brick-and-mortar store as well.

How long will shipping take?

At this time, we are unable to predict or guarantee transit time. Normally, packages arrive in within 5 business days, but all carriers are subject to delays. You will be provided a tracking number via email to be aware of estimated deliveries.

Please reach out directly to the carrier if you are having an issue with your tracking information. Once your order leaves the building, we do not have any additional information other than what is already provided via the tracking information.

Can I change the shipping address on my order?

If you have not received tracking information, there is a chance we can change your shipping address. Please reach out to info@theparlourhs.com as soon as possible. If the package is already in transit, you will need to contact the carrier to help with rerouting your package.

LOST, STOLEN OR DELAYED ORDERS

Once an item is shipped we do not have any more information or access than you do. If there is a problem with your shipment, please contact your local post office and give them your tracking number.

The Parlour Hot Springs is not responsible for stolen packages or any lost items that have been marked “Delivered.” We are also not responsible for errors made by USPS.

If your item is delayed past its "estimated arrival date" it is out of our control. We suggest filing a complaint directly with USPS. A domestic package must be missing for 21 days with an incomplete tracking record before an insurance claim can be filed and the order can be replaced.

If your order says "Delivered" but package isn't there

This happens frequently. We have access to the same tracking info that you do and we strongly advise that you contact your local neighborhood post office or USPS customer service. Your local branch typically has knowledge of the status of your order and most of the time this problem can be solved quickly by them.

DAMAGED ITEMS

If items in your order have been damaged during shipping please send us a photo of the broken items so that we can work to resolve the issue.

We do not currently offer international shipping. Shipping rates are subject to change without notice, however we strive to offer the best shipping rates we can.

If you have questions about your order, you can call 501-701-4444 or email info@theparlourhs.com